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Shipping and FAQs

Where is Kindly based?
Great question! Now based in Canberra, ACT.

 

How long until I receive my order?
Your order will be dispatched within 1-3 working days. Your parcel may take 3-7 business days to arrive once shipped. Please use your tracking number provided to track the progress of your package.

 

Shipping Costs:
There is a flat shipping rate of $10 for Tracked Australia Post shipping
On the rare occasion that somebody has ordered a large quantity of pieces however or ships to somewhere far far away and this blows out ... You may be contacted with an additional postage fee. Rest assured this is very unlikely.

 

Packaging:
Your item will be packed in recycled or recyclable cardboard boxes, plastic-free or on the rare occasion with reused bubble wrap or packaging that someone has handed on. Kindly aims to avoid buying plastic packaging wherever possible. If however it's already in existence and been saved from landfill, why not give it at least a run for its money by using it a few times! If you have received recycled plastics please consider contacting your local council to discuss soft plastic recycling options or drop it to your nearest big supermarket as they often have a soft plastic recycling station.
Care instructions:
All Kindly products are hand thrown or built and are dishwasher, oven and food safe. Hand washing is however highly recommended to keep your items looking poppin' fresh.

 

What if my item arrives faulty?
What a nasty surprise! Of course, you will be issued a refund or credit provided there is proof of the breakages. This does seldom happen given the nature of the fragility of ceramic ware and the over-enthusiasm of wayward posties. 

 

What if I am unhappy with the item?
If the item you have purchased is for some reason different to what you expected then, of course, let's discuss how we can resolve that for you. Keeping in mind all items are lovingly handmade and may differ ever so slightly from the images provided. All sales are final and we do not ordinarily accept returns. 
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